Refund & Cancellation Policy

At SteffyJK, we value customer satisfaction and transparency. This Refund & Cancellation Policy explains how we handle subscription cancellations, payment errors, and refunds when using Zoho Billing and our payment partners (Razorpay, Stripe, etc.).

1. Subscription Cancellations

Customers can cancel their subscription at any time from their account dashboard or by contacting us at steffy.jk2018@gmail.com. Cancellations will stop future billing, but already paid amounts are non-refundable unless otherwise stated.

2. Refund Eligibility

• Refunds are provided only in cases of duplicate payments, failed transactions, or service errors.
• No refunds are given for partial usage of a subscription cycle.
• Digital services once delivered (e.g., project handover, consultation) are non-refundable.

3. Processing of Refunds

Eligible refunds will be processed back to the original payment method (Razorpay, Stripe, credit/debit card, UPI, etc.) within 7–10 business days, depending on the bank/payment provider’s policies.

4. Failed or Declined Payments

If a payment fails or is declined, no service will be activated. You may retry the payment or use an alternative method. Any duplicate charges caused by gateway issues will be refunded automatically or on request.

5. Contact for Refunds

If you believe you are eligible for a refund, please contact our support team at steffy.jk2018@gmail.com with your payment reference number, and we will review your request.

Note: This policy is subject to change to comply with updates in payment gateway, Zoho Billing, and regulatory guidelines.